return
our policy durs 30 days. if it has been 30 days since your purchase, we are sorry we cannot offer you a refund or exchange.
to be eligible for a return, your item must be unused and in the condition in which you received it. it must also be in the original packaging.
some types of goods are excluded from returns. perfective goods such as food, flowers, newspapers or magazines cannot be returned. we also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
additional items excluded from the exchange:
gift cards
downloadable software products
some health and personal care products
to complete your return, we need a receipt or proof of purchase
please do not send your purchase back to the manufacturer.
there are certain situations where only partial refunds will be granted (if applicable).
book with obvious signs of use
cd, DVD, VHS tape, software, video game, cassette or record that has been opened.
all items are not in their original condition.
items are damaged or missing for reasons not resulting from our errors. items returned more than 30 days after delivery.
refund (if applicable)
once your return has been received and checked, we will email you to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.
if approved, your refund will be processed and a credit will automatically apply to your credit card or the original payment method within a specific number of days.
late or missing refunds (if applicable)
if you have not received a refund, check your bank account first.
then contact your credit card company. it may take some time to officially book your refund.
contact your bank next. it often takes some time to book a refund.
if you have done all of this and have not received your refund, please contact us at info@healthroo.com.
items for sale (if applicable) it may
only items at regular price will be refunded. sorry, sales items are not refundable.
exchange (if applicable)
we only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email to info@healthroo.com and send your item to:
4283 express lane
suite 5585-326
Sarasota, fl 34249
gifts
if the item has been marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. once the returned item is received, you will receive a gift voucher.
if the item was not marked as a gift when purchased, or the giver has shipped the order to himself in order to give it to you later, we will send a refund to the giver and he will be notified of the return.
shipping
to return your product, send your product by post to:
4283 express lane
suite 5585-326
Sarasota, fl 34249
you are responsible for paying your own shipping charges for returning your item. shipping charges are not refunded. if you are receiving a refund, the cost of returning it will be deducted from your refund.
depending on where you live, the time it takes for your replaced product to reach you can vary.
if you're shipping an item over $ 75, you should consider a trackable shipping service or purchase shipping insurance we do not warrant that we will receive your returned item.